Frequently Asked Substitute Questions

  • Why am I not seeing any sub jobs?

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    Jobs may not show up as "available" for a number of reasons, and you can check on a few things to identify the cause. First, make sure you do not limit yourself in your “Schools” preferences.

    To view the "Preferred Schools" list, click Preferences in the side navigation.

    Then, locate and select Schools in the side bar.

    The "Schools" section includes two options at the top of the page. The first option will allow you to select all the locations where you wish to see assignments. The second list indicates the places where you do not want to see jobs. Click the radio button to alternate between these two lists. 

    ​You can now add or remove the necessary locations.

    Click the checkboxes to identify the individual schools that you do or do not want to see (or click the All or None button to collectively add/remove all the locations in your list). 

    Once you are finished, click Save to record your changes.

    For more assistance with the sub system, click Sub System, scroll to the bottom and click on the Substitute folder.

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  • I am a LISD Substitute, why can't I log into the sub system?

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    If you have not picked up your 2019-2020 Substitute Badge you will not be able to log into the sub system.

    To be eligible to substitute for LISD in 2019-2020 you must first pick up your 2019-2020 substitute badge during one of the specified badge pick up dates.

    Please do not verbally accept substitute jobs until you have a 2019-2020 substitute badge.

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  • I am running late for my substitute job, who do I call?

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    Please contact the campus as soon as possible via e-mail and phone call. Let them know what time you are expecting to arrive.

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  • Why can't I log into my LISD email account?

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    Unfortunately the Sub Office is unable to reset passwords.

    Please contact the technology department for assistance with resetting your email password. 

    Technology can be reached at 972-350-1833 Option 1

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  • How do I cancel a sub job I have already accepted?

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    Log into the sub system as soon as possible and remove yourself from the assignment. 

    If it is within the 12 hours before your assignment, contact the campus secretary and sub coordinator immedaitely via email and phone. Leave a voicemail so the campus may begin looking for coverage for the class. The campus will have to remove you from the position and the system will not allow you to pick up another job until the next day.

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  • How do I get a replacement picture ID badge or scan card?

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    Submit a badge request form: Badge Replacement 

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  • Who do I call if my paycheck is wrong?

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    Call the secretary or the sub coordinator at the campus of the job you worked.

    They will work with payroll to make any needed corrections or adjustments.

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  • Where do I go to change my address, change my W4, see my W2, etc.?

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    Changes to these items and much more can be made in the Employee Self-Service website.

    To reach this website:

    Go to LISD Homepage

    • Click Staff
    • Select Employee Self-Service
    • Login using your normal LISD login
    • Select Personal Information from the menu on the right
    • Make the necessary changes and then click on Update at the bottom of the page
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  • Who do I call for questions about substitute benefits?

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    The phone number to the Benefits Department is 469-948-8104.

    Benefits will also help with changes to your beneficiary.

    Please visit the Benefits link for more information. LISD Benefits

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  • Who do I contact to update my bank information?

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    Send an email to Bank Updates and they will provide you with the next steps.

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  • Who do I contact to have my substitute employment verified?

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    Send an email to Employment Verifications for these requests.

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  • How do I apply for a long term substitute position?

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    It is the policy of Lewisville ISD to use Certified Substitutes for Long-Term Assignments. 

    Long Term Substitute positions are posted in Teacher Job Network.

    The campus will interview and select the substitute for the long term position.

    If you are an active LISD substitute and meet the qualifications for the posted long term position, please contact the campus directly.

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  • How do I resign my substitute position?

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    Please complete a resignation form if you will no longer be able to substitute for LISD. Resignation Form

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