LISD Technology Summer Care, Repair and Return Information

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    The following information includes important updates about our Technology Department for parents of students with district-issued iPads.

    New Summer Entrance for the LISD Technology Repair Center and Helpdesk

    The Technology Repair Center and Helpdesk are located in the LISD Administrative Center located at 1565A W. Main Street, Lewisville. Beginning on Monday, June 3, 2019, the Technology Department service entrance will be accessed through door #3, which is near the Southwest corner of the building, parallel to N. Garden Ridge Blvd. This will be the entrance to serve students and parents with iPad repairs and returns, and for the LISD Technology Helpdesk. In addition, designated parking will be available for customers near the door #3 entrance. LISD Technology Personnel will be inside and ready to assist as you enter.

    Please review the following video for additional important information and further clarification.


    Caring for Your District-Issued Device

    • Be sure to bring your device inside, as cars heat up in the summer and are easy targets for theft
    • It is imperative  to use the district-provided case on your device. Devices not in the district issued case are not covered by the 1:X Replacement Benefit Program
    • Keep your device away from water
    • Users are expected to keep all LISD profiles on their device
    • Keep the device battery charged
    • If your device will be stored all summer, follow these tips from Apple:
      • Keep iPads in a cool, moisture free room that is less than 90 ˚F (72 ˚F is optimum)
      • Charge the battery to 50 percent, but do not fully charge it
      • Power down the iPad to avoid additional battery use

    What Do I Do If I Am Moving?

    • If you are expecting to move during the summer and have not returned your device, please return it to the LISD Administrative Center at 1565A W. Main Street, Lewisville. Remember to bring the charging cable and power brick with you when you return your device.  There will be a fee for peripherals not returned.
    • Please use the entrance referenced above (Door #3) to drop off your device
    • Devices not returned to LISD will be locked down and reported to authorities as stolen

    I Need My District-Issued Device Repaired During the Summer

    • District issued iPads must remain in a district provided case when bringing the device to the Repair Center. Any device not in a district provided case will not be covered by the 1:X Replacement Benefit Program and a fee will be assessed for the repair. If you were issued a keyboard with your device, it is considered part of the case
    • Devices dropped off for repair will be exchanged with a replacement device. This is contingent on the student’s 1:X Replacement Benefit status
    • Devices that need to be repaired between June 3 - Aug. 9 may be serviced at the Technology Repair Center in the LISD Administrative Center at 1565A W. Main Street, Lewisville. Enter through Door #3 as referenced above
    • Any devices dropped off for repair, but not picked up prior to Aug. 9, will be delivered to its respective campus. However, this could result in a delay in receiving the repaired device
    • If you know you need to have a repair completed, please do so well before Aug. 9 to prevent delays
    • A picture ID will be required for pick up of all devices

    Please Note the Bolin Administrative Center Will Be CLOSED:

    • On Fridays from June 7 - July 26
    • Thursday, July 4

    Have a safe and relaxing summer!


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