Frequently Asked Questions Regarding Online Meal Payment
How do I add money to my student's account?
- Visit http://lewisville.revtrak.net.
- Select "Meal Payments" from the left navigation bar.
- Enter the child’s last name and LISD identification number.
- Then enter the amount you would like to add and select "Buy Now."
MasterCard or Visa (debit, credit or check card) are accepted. Starting August 1, 2013 a 3.60% convenience fee will be applied to the total at checkout. The school cafeteria accepts cash and check payments.
Do I need to establish an account?
You do NOT need an account prior to using the web store. In fact, you don't ever have to remember a password. When you reach the "checkout" screen, enter as a "New Customer". When you complete the information, you are required to establish an email address and a password for that payment. For your next payment in the web store, if you enter your email and password as a "Returning Customer" your contact information will be pre-filled for you. But if you forget, just enter as a "New Customer" again.
I received my confirmation e-mail but when I entered the system again to check the balance my payment did not show up. Was it accepted?
If you received a confirmation e-mail your payment was accepted. The balance will not be updated until that day’s transactions have been updated on our system. Payments made by 2:00 p.m. will be available the following school day in time for breakfast. You may also click on "My Account" on the left hand side of the web store. Enter the e-mail address and password you established with your payment. The screen will show every order you have placed using this email and password.
I don't know my student's ID number.
For security reasons, if you do not know your child’s ID number, we can not give you that information over the phone. You can find your child’s ID number on grade reports and class schedules. You must visit your child’s school in person and present identification to receive that information. Once you have your child’s ID number it is a good idea to keep in a safe place because you will need to enter that information each time you access the online payment web site. ID numbers are the same throughout LISD. They do not change when your child transitions through grade levels or campuses.
Do I have to enter a certain amount of money each time I use the system?
No, you don't have to enter a certain amount of money each time you use the system. You will be charged a $2.35 convenience fee per transactions. Breakfast and lunch prices are listed below:
|2013 - 2014 Meal Prices|
Elementary Student $1.00
Elementary Student $2.20
Secondary Student $1.00
Secondary Student $2.45
Reduced Student $0.30
Reduced Student $0.40
A la Carte Prices Vary
A la Carte Prices Vary
How do I pay for multiple students?
You may make multiple payments with the same charge, but you must make separate transactions for each student. After completing the first transaction you will have the option to “Continue Shopping.” Select this option to add additional students.
Can teachers and employees make payments?
No. At this time teachers and employees may not add money to their account. We plan to make this available in the future.
How will I know the payment was accepted?
During checkout, you are required to provide an e-mail address. When the charge is authorized, a confirmation email is sent immediately to that address.
When will my child have money in the account to use?
Payments made before 2:00 p.m. will be available for use the following school day in time for breakfast, so that your student may continue to receive meals without interruption.
Does the online meal payment system store my credit card information?
No, for security reasons the online payment web site does not store your credit card type, number or expiration date. You must enter this information each time you use the system.
My credit card was not accepted.
Make sure you enter the credit card billing information in the “Billing Information” section. This must be the billing address where you receive your mailed credit card bill.
What happens to the money on my child’s account at the end of the school year?
The funds on your child’s account are rolled over into the following semester and will be available the first day of school.
Who do I call if I have a question about my child's meal account?
Please feel free to call your school Cafeteria Manager or the Lewisville ISD Child Nutrition Office at 469-713-5207.